We guarantee your peace of mind by providing you with a positive and satisfying experience.

At Progrés we deeply value the trust you place in us by choosing our products and services. As a company committed to excellence in customer service, we constantly strive to provide you with the best possible experience. An experience, moreover, that we do not want to be limited to the purchasing process, but one that we want to extend far beyond it.

In this respect, we understand that a fundamental part of this commitment lies in our complaints and returns policies, designed to ensure a transparent and satisfactory relationship with our customers, even when the product has not met their expectations or has been purchased in error.

Here are some key aspects of our returns and complaints policies that we feel are important to remember and understand:

• Deadline for complaints: quick action for your peace of mind

We know that receiving your equipment in perfect condition is essential for you. Therefore, we would like to remind you that you have a period of 15 days from the date of the invoice to submit any claims related to the products purchased. This timeframe allows us to assist you in a timely and efficient manner, ensuring that your concerns are addressed without delay.

• Return policy: your satisfaction is our priority

At Progrés, we strive to guarantee your complete satisfaction with every purchase you make. However, it is important to note that we do not accept returns of material that has been purchased more than one year ago. We firmly believe that this period is sufficient to identify and resolve any issues that may arise, thus protecting your investment and your customer experience.

• Controller refunds and options: maintaining the quality of our products

In order to maintain the quality and warranty of our products, refunds will only be made for unused controllers or options. This measure allows us to ensure the integrity of our products and your satisfaction as a customer, offering you fair and transparent solutions in case of any inconvenience.

• Exceptions in software: safety and reliability in every interaction

It is important to note that software options marked in our tariff as "code activated" will not be subject to refunds under any circumstances. This is due to the nature of this type of software and the policies in place to ensure its security and proper functioning at all times.

• Restrictions on specific accessories and materials: we protect your user experience.

For reasons of safety and quality of our products, it is important to inform you that we will not accept the return of accessories, batteries and rechargeable batteries. This measure is taken in order to protect the integrity of our products and to ensure your safety as a user.

If you have any questions or need more details about our policies, please do not hesitate to contact us at info@progres.es. We are here to help you and make sure that your experience with Progrés is always positive and satisfactory.