Repairs and spare parts policy for excellent customer service

• At Sistemes Electrònics Progrés we are committed to offering the best repair and spare parts service in order to guarantee a totally satisfactory purchase experience.

At Progrés we place our customers at the centre of our activity. Not only do we try to understand their needs to the maximum in order to offer solutions that respond to them in a specific way, but we also provide them with the best possible after-sales service.

As a company committed to excellence in after-sales service, we constantly strive to provide you with the best possible experience, guaranteeing fast and efficient service and providing you with the best possible attention and service.

Spare parts order for uninterrupted service

Spare parts availability is a best practice to ensure operational continuity and customer satisfaction, so we see it as a fundamental part of providing maximum efficiency in our after-sales service.

Having the right spare parts on hand can make the difference between quick problem resolution and long downtime. If you have the necessary spare parts on hand, you can replace the faulty part immediately, thus minimising downtime and keeping irrigation uninterrupted.

This not only benefits your business, but can also improve customer satisfaction by ensuring faster response times.

For more information on available spare parts please do not hesitate to contact us and we will help you identify the spare parts available.

Repair and extension process

One of the crucial aspects of speeding up the repair and extension process is the completion of the After Sales Form. This document serves as a starting point for the repair team, providing essential details that expedite diagnosis and problem solving.

The after-sales form and the equipment to be repaired must be accompanied by the following information:

· Serial number of the equipment

· Contact details

· Detailed description of the problem or the option you wish to add

You can fill in, download and print the form from our website, in the section "Customer service - Repair form".

In short, our repair and replacement services are designed to protect your interests as a customer and to ensure your complete satisfaction with every interaction you have with us. If you have any questions or need more details about our policies and after-sales services, please do not hesitate to contact us. We are here to help you and ensure that your experience with Progrés is always positive and satisfactory.